Privacy policy

Muddy Mutts

Contact info@muddymutts.net

We currently and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, email, contact details including address and financial information)

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You would like to be contacted for information regarding the services we provide
• Your dog will need to be collected and returned to your home or place of work
• You will provide bank details for payment

We also receive personal information indirectly, from the following sources in the following scenarios:

• Word of mouth or personal introductions.

We use the information that you have given us in order to:

• Provide and receive payment for the services we provide

We may share this information with:

• Your information is not shared with anyone or organisation outside of Muddy Mutts

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent.  You are able to remove your consent at any time.  You can do this by contacting info@muddymutts.net
• We have a contractual obligation
• We have a legal obligation
• We have a vital interest
• We have a legitimate interest

Your information is securely stored.

We keep your personal information for the period of time we are providing you products or services.  We will then dispose of your personal information a maximum of seven years after your contract with us has expired.

Under data protection law, you have rights including:

Your right of access

• You have the right to ask us for copies of your personal information

Your right to rectification 

• You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete

Your right to erasure 

• You have the right to ask us to erase your personal information in certain circumstances

Your right to restriction of processing

• You have the right to ask us to restrict the processing of your personal information in certain circumstances

Your right to object to processing

• You have the the right to object to the processing of your personal information in certain circumstances

Your right to data portability

• You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@muddymutts.net if you wish to make a request

 If you have any concerns about our use of your personal information, you can make a complaint to us at info@muddymutts.net

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk